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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karen Omodt

July 18, 2024

5  out of  5
rating by Karen Omodt
"Rachel and her team have helped me secure the proper insurance in order to use some Trademarked material. It's a fairly complex process. The paperwork is always submitted correctly and on time."
We responded:
"Thanks Karen! It's always our goal to make certain that things are done properly and timely so am glad we are succeeding. :-) I appreciate your business! Thank you! Rachel"
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Holly Smith

May 9, 2024

5  out of  5
rating by Holly Smith
"We love Rachel and everyone in her office! She treats us like family, and because of that our whole family, at one point three generations at once, has insurance through her office. Rachel and her team are professional, friendly, quick to respond, and very knowledgeable. With all the options out there, this is the best experience I’ve had. Highly recommend!"
We responded:
"Thank you so very much for your kind words, Holly. It's been nothing but a pleasure working with you and your entire extended family all these years. I am the lucky one! "
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A. Goo

May 8, 2024

5  out of  5
rating by A. Goo
"I've been with this insurance agent since I started driving at 16, all the way through buying my first house. I'm always happy with the customer service and friendly staff, also with how easy it is to contact someone there. I'd recommend them to any friends or family."
We responded:
"Thank you very much for your review! We take immense pride in the quality of customer service we always strive to provide. We appreciate you! "
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Tim Royal

February 28, 2024

5  out of  5
rating by Tim Royal
"I've been blessed to have Rachel Alexander as my insurance agent for decades. In that time, I have never once had anything but superlative and caring support. While I've seen so many friends over the years switching from insurance to insurance, or having to deal with claims hassles, I've never once had an issue with reasonable handling of any claims over the years."
We responded:
"Tim, Thank you so much for your kind words. It has absolutely my pleasure to take care of you and your family these many, many years. I am grateful for the opportunity to have been an important part of your family's lives. It means a great deal. Kindly, Rachel"
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Doug Willson

December 2, 2023

5  out of  5
rating by Doug Willson
"Id like to get this on done so i can seebit"
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ihab nakkour

August 8, 2023

5  out of  5
rating by ihab nakkour
"What a great work he does affordable and gives you the car 100%"
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Emma Bollinger

June 8, 2023

5  out of  5
rating by Emma Bollinger
"I've had my car insurance through Rachel's office ever since I was 16. Never had a bad experience with anyone at her office. In the past year there have been a few hiccups with Statefarm and Rachel Alexander's office has had my back and supported me through all of it to make sure I was taken care of. If it wasn't for this great staff at her office, I'd probably not be with Statefarm."
We responded:
"Emma, Thank you for your note-it is appreciated. We definitely do our very best to assist and support our clients with any challenges they have or questions that may come up so am pleased that we came through for you!! Thank you!"
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M B

November 3, 2022

5  out of  5
rating by M B
"Rachel, Kelly, and everyone on staff that I've dealt with for the past several years here is efficient, friendly, and more than competent. They patiently explain coverages and don't try to upsell (like my last insurance guy). I know there's a lot of agents and companies to choose from, and I trust Rachel to always get me the best coverage at the best price."
We responded:
"Thank you so much for your review! It is appreciated. We strive to be an office that stands apart (in a positive way) and it seems we are clearly succeeding! :-) Rachel "
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M M

October 6, 2022

5  out of  5
rating by M M
"Have been with them for years. For as long as I can remember. I tried getting quotes from other companies way back, but they still have the best rates for me. Always friendly to talk to, you never feel rushed or pushed away and they are very knowledgeable."
We responded:
"Thank you so much for your most generous comments and your review. I appreciate all years you have been insured with my agency and am happy to know that you always feel taken care of and comfortable talking with us!"
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Keegan Dunn

September 28, 2022

5  out of  5
rating by Keegan Dunn
"Kelly and Rachel and the whole team here are simply a joy to work with. They have handled all of my claims and insurance needs for both my home and cars for years, even proactively keeping an eye out for discounts on my policies as they crop up. State farm is also one of the few companies to offer earthquake insurance here in Seattle, which is great!"
We responded:
"Thank you so much, Keegan, for the compliments. It is wonderful to know that what we strive to do, here in my agency, is effective and appreciated! Thank you very much for your business all these years! Regards, Rachel"
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Tri To

August 30, 2022

5  out of  5
rating by Tri To
"Excellent service. I have state Farm insurance for 31 years. This office is outstanding. They respond to your inquiry very quickly. Very helpful to support you and flexible to modify your premium to fit your need. Effectiveness and friendliness. Good job. They deserve to more than 5 stars."
We responded:
"Tri, Thank you so much for your comments! I am so happy to hear that we are exceeding your expectations. That is what we strive to do!"
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FRAN NERIDA-HOOKS

August 30, 2022

5  out of  5
rating by FRAN NERIDA-HOOKS
"Great Customer Service! We've had many changes in our insurance needs over the past couple of years. Rachel's team has been awesome, answering lots of questions, and asking the right questions to make sure our coverage needs were met. Always, quick to respond and easy to work with! Dream team ;)"
We responded:
"Fran, Thank you so much for the lovely review and your compliments regarding my team. They are indeed awesome! I am privileged to have them working for me. Thank you as well for your business! Rachel"
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wayne hoofnagle

August 26, 2022

5  out of  5
rating by wayne hoofnagle
"I have worked with Rachel's team for years for all my insurance needs. They are always really helpful and quick with my requests. When I chaperoned for my kid's school, I was one of the few parents that had all the required insurance in place when I signed up; so many people did not have what was needed! Thanks Rachel and team."
We responded:
"Thank you Wayne! I am glad we have consistently been here for you. That's our goal!! Rachel"
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Michelle Chouinard

August 25, 2022

5  out of  5
rating by Michelle Chouinard
"I am so lucky and grateful to have the amazing team of ladies at Rachel Alexander - State Farm working with us. I use them for both business and personal insurance. I would recommend this group to anyone. Thank you ladies for being so fast and attentive to both our business and personal policies. You all truly are ROCK STARS! Our company has numerous policies with Rachel Alexander; she chose a stellar team!! The entire staff is incredibly friendly and knowledgeable. They always go above and beyond in customer service. Even if I have something I need right away or have a difficult request it is handled extremely quickly and with a smile. I would and do highly recommend them. Thank you ladies for your support and amazing teamwork!"
We responded:
"Thank you Michelle!"
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Kari Page

August 18, 2022

5  out of  5
rating by Kari Page
"Rachel made it easy. I sent her our existing policy with another agency and she not only beat the price by hundreds of dollars/yr but made it so easy to transfer. I'd highly recommend her agency."
We responded:
"Thank you Kari! It was also such a pleasure working with you and your family. Thank you so much for your business. Rachel"
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Eiya Wolfe

October 28, 2021

5  out of  5
rating by Eiya Wolfe
"It's great to find an agent who's so easy to talk with, and whose expertise in the daunting world of insurance is so reassuring."
We responded:
"Thank you so much Eiya! It is was such a pleasure meeting and working with you."
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Gordon Asheim

June 18, 2021

5  out of  5
rating by Gordon Asheim
"Great service and very responsive"
We responded:
"Thank you very much Gordon!"
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JIM SAWYER

June 15, 2021

5  out of  5
rating by JIM SAWYER
"Rachel Alexander is the finest insurance agent I have ever known. Rachel and her talented team showcase and practice and advocate customer service and support in ways that are unrivaled. She and her team are simply the best."
We responded:
"Thank you so much Jim."
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Ellie Chopp

February 23, 2021

5  out of  5
rating by Ellie Chopp
"Rachel is always responsive and helpful. Couldn't ask for a better agent!"
We responded:
"Thank you so much, Ellie!"
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Emily Giaquinta

November 10, 2020

5  out of  5
rating by Emily Giaquinta
"The Team at Rachel's office, specifically Keeana Leech, delivers a very high level of service. You can count on an immediate response and knowledgeable advice on all insurance matters. They are professional, personal and a pleasure to work with."
We responded:
"Thank you so much Emily!"
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Kim Whalen

November 2, 2020

5  out of  5
rating by Kim Whalen
"great customer service!"
We responded:
"Thank you so much Kim! We are happy to provide this."
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Meg Cook

October 30, 2020

5  out of  5
rating by Meg Cook
"We are Small business Owners, and Rachel and her team have completely changed our lives. All requests for COIs are processed the same day. Carolynne , thank you for all you do. 5 stars aren't enough. Exceptional all around."
We responded:
"Thank you such much Meg, we really appreciate it!"
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Kris Keil

October 19, 2020

5  out of  5
rating by Kris Keil
"Great service, they are always helpful in finding the policies and things we need for our family. Working with the office has always been a pleasure."
We responded:
"Thank you so much Kris!"
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Brian DeWitt

October 17, 2020

5  out of  5
rating by Brian DeWitt
"I’ve been a customer of Rachel’s for over 20 years and I’ve always received great customer service from her and the team - I’ve never been disappointed! Rachel and Carolynne took a sincere interest in my insurance policy needs, met with me to review my situation in detail, provided really great advice and developed the right policies for me. As a result I’ve saved money on insurance and I also have peace of mind knowing I have a team looking after my needs. And when I have questions or need help they are always very responsive which I really appreciate! It’s difficult to find businesses and employees that truly care about customers these days but it’s alive and well with Rachel and team. Keep up the good work!"
We responded:
"Thank you so much for your amazing review! We really appreciate it."
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Becky Morgan

October 17, 2020

5  out of  5
rating by Becky Morgan
"This agency, especially Carolynne, was very helpful and efficient in providing insurance for my car and condo. She was very responsive and patient with my questions and requests for revised quotes. Everything was handled quickly and efficiently and very professionally. I had insurance through a different company for many years and I was happy to find out that State Farm could provide more coverage for less money. Overall it has been a very good experience."
We responded:
"Thank you so much Becky!"